Salesforce Service Cloud users list

Email list of companies using Salesforce Service Cloud

Q: How many companies use Salesforce Service Cloud?

Data InfoMetrix tracks 47,708 companies using Salesforce Service Cloud, with 345,804 verified contacts at those accounts as of October 2026. Counts are estimates from our database and market research, so ask us for a live count for your exact criteria.

Q: Who buys and manages Salesforce Service Cloud inside a company?

Salesforce Service Cloud is usually owned by Customer Support Operations, Contact Center Technology & Omnichannel Service Leadership. Decision-makers include VP of Customer Support, Chief Customer Officer (CCO) and Director of Contact Center Tech; Service Cloud Certified Architect and Contact Center Operations Manager shape the choice, and Tier 1-3 Support Agents and Customer Success Managers use it day to day. Our Salesforce Service Cloud list can include any of these roles.

Q: Which Salesforce Service Cloud products or editions can I target?

You can target accounts by the Salesforce Service Cloud products they run, including Service Cloud Enterprise / Unlimited, Salesforce Field Service (FSL), Service Cloud Voice & CTI Telephony, Einstein Bots & AI Service Copilot and Salesforce Omni-Channel Routing. Tell us which edition or module matters and we filter the list to those accounts.

Q: What does Salesforce Service Cloud integrate with?

Salesforce Service Cloud is most often connected to Amazon Connect, Genesys Cloud, Five9 and Jira Service Management, so users of those tools overlap heavily with Salesforce Service Cloud accounts. We can filter any list by this kind of stack overlap.

Q: What are the main alternatives to Salesforce Service Cloud?

The main alternatives to Salesforce Service Cloud are Zendesk Support, ServiceNow CSM and Freshdesk Omnichannel. We also keep verified user lists for Zendesk Support, ServiceNow CSM and Freshdesk Omnichannel, which is useful for competitive displacement campaigns.

Q: What challenges do Salesforce Service Cloud customers face?

Common challenges for Salesforce Service Cloud accounts include Contact Center CTI Telephony Mismatches, Field Service vs. Digital Support Split and Escalation Bottlenecks & Omnichannel Routing. Outreach that ignores whether an account integrates Genesys, Amazon Connect, or Cisco CTI with Service Cloud Voice fails technical muster. These are good angles for outreach to Salesforce Service Cloud users.

Q: Can Data InfoMetrix deliver a free sample Salesforce Service Cloud contact list before ordering?

Yes. Data InfoMetrix delivers a complimentary 10-record sample tailored to your target Salesforce Service Cloud criteria—including target job titles, company size, and region—delivered within one business day with no obligation.

Q: How does Data InfoMetrix guarantee email deliverability for Salesforce Service Cloud contacts?

Data InfoMetrix provides a 99% email deliverability guarantee on all Salesforce Service Cloud datasets. Every contact record undergoes real-time email verification within a 30 to 45-day refresh cycle, backed by a 1:1 hard bounce replacement policy for 30 days after delivery.

Connect with verified VPs of Customer Support, Directors of Contact Center Technology, and Service Cloud Architects operating mission-critical customer service orgs with 99% deliverability.

47,708+Companies

345,804+Contacts

Updated Oct 7, 2026GDPR · CCPA99% accuracy

See sample data

Free Salesforce Service Cloud count + 10 sample records

47,708+ companies · 345,804+ contacts available

✓Exact count for your titles, regions and company size
✓10 verified sample records to check quality
✓Price quote within 1 business day

Trusted by B2B and enterprise revenue teams

How many companies use Salesforce Service Cloud?

Data InfoMetrix tracks 47,708+ companies running Salesforce Service Cloud as of October 2026, with 345,804+ verified contacts at those accounts. The largest groups are B2B Technology & SaaS, Financial & Professional Services and Healthcare & MedTech. Buying decisions usually sit with the VP of Customer Support, Chief Customer Officer (CCO) and Director of Contact Center Tech. Counts are estimates built from technology footprint scans, job-post signals and partner directories, checked by our research team. How we count

Tracked accounts47,708+

Organizations detected running Salesforce Service Cloud.

Verified contacts345,804+

Direct emails and phone dials for decision-makers.

Primary personasVP of Customer Support & Service, Director of Contact Center Technology, Head of Customer Experience (CX)

Full buying committee mapped.

Deliverability SLA99%

SMTP-verified, with 1:1 replacement of any email that hard bounces within 30 days.

Data specification · Updated Q4 2026

Technology category	CRM
Tracked organizations	47,708+ verified accounts worldwide
Decision-maker contacts	345,804+ records with emails, mobile and direct dials
Key roles	VP of Customer Support & Service, Director of Contact Center Technology, Head of Customer Experience (CX), platform administrators, IT directors, procurement
Geography	180+ countries · country-by-country counts on request
Verification	DNS and script telemetry, 5-stage SMTP handshake, manual research
Refresh cadence	Continuous, 30–45 day maximum record age at delivery
Compliance	GDPR, CAN-SPAM, CCPA and CASL
Delivery	24–48 hours as CSV, XLSX or CRM API

Editorial & verification

Researched by the Data InfoMetrix research team. Counts updated October 2026.

How we count and verify data

Size your Salesforce Service Cloud audience

Pick a region, company size and buying role to estimate how many accounts and contacts you can reach.

Region

Company size

Buying role

Estimated segment✓ 99% SLA

47,708+Target accounts

345,804+Direct contacts

Decision-makers35%

Influencers45%

End users20%

Estimates from our current Salesforce Service Cloud dataset. Exact counts come with your quote.

Reach the whole buying committee

A Salesforce Service Cloud account is not one contact. We map the people who evaluate, buy, run and use it across Customer Support Operations, Contact Center Technology & Omnichannel Service Leadership.

Decision-makersC-suite & sponsors

VP of Customer SupportChief Customer Officer (CCO)Director of Contact Center TechVP of Customer Experience

Influencers & adminsEvaluate & configure

Service Cloud Certified ArchitectContact Center Operations ManagerCustomer Service Systems LeadCTI Integration Engineer

End usersRun it every day

Tier 1-3 Support AgentsCustomer Success ManagersField Service EngineersContact Center Team Leads

These are examples. We build records for any department, seniority or custom title.

See exactly what you get

Every record carries 60+ fields, from verified email, direct dial and LinkedIn to full postal address, Salesforce Service Cloud edition, coexisting stack and intent.

Contact	Buying role	Work email	Direct dial	Company phone	Fax	LinkedIn profile	Company	LinkedIn company page	Industry	Address 1	Address 2	City	State	ZIP code	Country	Salesforce Service Cloud footprint	Intent	Status
SRSophia ReyesVP of Revenue Operations (RevOps)	Decision Maker	s.r***@apexc**.io	+1 (415) 55*-**	+1 (415) 55*-**	+1 (415) 55*-**	linkedin.com/in/s*ia-r*******	Apex Cloud Systems Inc.	linkedin.com/company/apex-cloud-sys	Enterprise Software & Cloud SaaS	100 Montgomery St	Ste 1800	San Francisco	CA	94104	United States	Salesforce Sales Cloud Enterprise + Revenue Cloud (CPQ)	High	✓ Verified 2026
MWMarcus WebbVP of Customer Success & Client Operations	Decision Maker	m.w*@kensington*******.uk	+44 (20) 79*-**	+44 (20) 79*-**	+44 (20) 79*-**	linkedin.com/in/m*us-w*****	Kensington Global Capital Ltd	linkedin.com/company/kensington-capital	Financial Services & Investment Banking	25 Bank Street	Canary Wharf	London	Greater London	E14 5JP	United Kingdom	Salesforce Service Cloud Unlimited + Field Service	High	✓ Verified 2026
LFLena FischerSalesforce Certified Technical Architect (CTA)	Practitioner	l.fi***@stackla****.de	+49 (89) 55*-**	+49 (89) 55*-**	+49 (89) 55*-**	linkedin.com/in/la-fi*******	StackLabs Enterprise Systems GmbH	linkedin.com/company/sta***-systems	Cloud Infrastructure & Enterprise Software	Leopoldstraße 180	—	Munich	Bavaria	80804	Germany	Salesforce Data Cloud & Einstein 1 Platform	High	✓ Verified 2026
JOJames O'ConnorVP of Global Sales Operations	Decision Maker	j.oc**@veloce****.com	+1 (312) 55*-**	+1 (312) 55*-**	+1 (312) 55*-**	linkedin.com/in/j*s-oc******	Veloce Global Logistics Corp	linkedin.com/company/veloce-logistics	Enterprise Supply Chain & Freight Logistics	233 S Wacker Dr	Ste 4200	Chicago	IL	60606	United States	Salesforce Marketing Cloud Account Engagement (Pardot)	High	✓ Verified 2026
ALAstrid LindholmDirector of Marketing Operations & Demand Gen	Influencer	a.li**@nordi**.se	+46 (8) 55*-**	+46 (8) 55*-**	+46 (8) 55*-**	linkedin.com/in/a*id-li******	Nordic Payments & FinTech AB	linkedin.com/company/nordicpay-ab	Financial Technology & Digital Banking	Hamngatan 15	—	Stockholm	Stockholm County	111 47	Sweden	Salesforce Financial Services Cloud (FSC Wealth Management)	Medium	✓ Verified 2026
DVDavid VanceChief Information Officer (CIO)	Decision Maker	d.va**@beacond****.com	+1 (703) 55*-**	+1 (703) 55*-**	+1 (703) 55*-**	linkedin.com/in/d*d-va******	Beacon Advanced Technologies Inc.	linkedin.com/company/beacon-tech	Aerospace, Defense & Industrial Manufacturing	1850 Towers Crescent Plaza	—	Tysons	VA	22182	United States	Salesforce Manufacturing Cloud + SAP S/4HANA Sync	High	✓ Verified 2026
RGRachel Green-CohenHead of Commercial Systems & GTM Enablement	Influencer	r.co**@veritas****.org	+1 (617) 55*-**	+1 (617) 55*-**	+1 (617) 55*-**	linkedin.com/in/r*el-co******	Veritas Health & Life Sciences Inc.	linkedin.com/company/veritas-health-sys	Healthcare Networks & Hospital Systems	75 Francis St	—	Boston	MA	02115	United States	Salesforce Health Cloud (HIPAA Compliant Provider CRM)	Medium	✓ Verified 2026
YTYuri TanakaSales Operations & CRM Analytics Manager	Practitioner	y.ta**@biosynth*****.jp	+81 (3) 55*-**	+81 (3) 55*-**	+81 (3) 55*-**	linkedin.com/in/yi-ta******	BioSynthetix Life Sciences KK	linkedin.com/company/biosynthetix-kk	Biotechnology & Pharmaceutical Research	Roppongi Hills Mori Tower	30F	Tokyo	Tokyo	106-6108	Japan	Salesforce Life Sciences Cloud (Clinical Trial Recruitment)	Medium	✓ Verified 2026

Illustrative rows showing 20 of 60+ fields. Full records are unmasked.

We deliver 60+ data fields per record, including intent data. The sample shows a selection only. Tell us which fields you need, including any that aren't listed here, and we'll add them to your list.

Also available:Seniority & departmentJob functionTenure in roleEmployee countAnnual revenueSIC & NAICS codesParent companyWebsite & domainProduct editionContract & renewal timingIntent topics & scoreEmail verification date

How we prove an account runs Salesforce Service Cloud

No scraped résumés or stale directories. Three layers confirm a live installation before a contact reaches your list. Read our verification protocol

Pillar 1 · Telemetry

Live DNS & script signals

We inspect response headers, DNS MX and CNAME records and live JavaScript bundles to confirm a running Salesforce Service Cloud instance.

DNS · CNAME · MX recordsHTTP headers · JS bundles✓ Verified against live infrastructure

Pillar 2 · Operational intent

90-day hiring signals

We track job requisitions that ask for Salesforce Service Cloud skills, which shows ongoing budget and headcount.

Now hiringSalesforce Service Cloud Administrator

Now hiringSalesforce Service Cloud Architect

Now hiringSalesforce Service Cloud Engineer

Pillar 3 · Human & mailbox QA

Pre-delivery SMTP handshake

Each email is tested against the destination mail server, and titles are checked against current company rosters.

SMTP check ✓LinkedIn match ✓Title verified ✓

✓ Deliverable inbox and current role

Deliverability SLA

<3%

Maximum bounce rate, or we replace the contacts. Your sender reputation stays clean.

1:1 hard bounce replacement

Every email that hard-bounces within 30 days of delivery is replaced free, record for record.

24-hour pre-delivery ping

Live SMTP and MX checks right before we send your file.

Instant CRM import

Clean CSV or XLSX, ready for one-click import.

Ready for your outbound stack

Imports straight into the tools you use.

What are you trying to do?

Each campaign needs a different data strategy. Pick your goal to see how we build the audience.

Find companies on rival platforms and reach the people evaluating a move to, or away from, Salesforce Service Cloud.

Conquesting playbook

Pitch integrations, add-ons and complementary tools to companies already running Salesforce Service Cloud.

Ecosystem playbook

Build account lists around Salesforce Service Cloud deployment scale and engage the full committee across departments.

ABM playbook

Conquesting audienceSample

Zendesk Support

ServiceNow CSM

Freshdesk Omnichannel

→

Salesforce Service Cloud

Know the stack around every account

Salesforce Service Cloud rarely runs alone. Every record is tagged with the tools detected alongside it, so you can segment by complementary stacks.

Open the coexistence matrix

Salesforce Ecosystem products

Explore specialized email and contact databases across the entire Salesforce Cloud product ecosystem.

View the Salesforce Ecosystem hub →

CRM & PipelineSalesforce Sales Cloud

Core CRM, pipeline management, and sales automation platform users.

201,595+contacts30,331+companies

Customer ServiceSalesforce Service Cloud

Omnichannel customer support, ticketing, and service desk operations.

345,804+contacts47,708+companies

Marketing AutomationSalesforce Marketing Cloud

Enterprise email marketing, customer journey builder, and campaign management.

241,583+contacts33,430+companies

E-CommerceSalesforce Commerce Cloud

B2B and B2C digital storefronts, checkout engines, and merchandise platforms.

563,458+contacts77,144+companies

What Salesforce Service Cloud customers look like

Anonymised profiles of companies in our Salesforce Service Cloud dataset of 47,708+ accounts. Named accounts are shared in your free sample, never on a public page.

Salesforce Service Cloud account profiles · anonymised

Company size	Industry	Country	Employees	Revenue
Upper mid-market	Consumer & Retail Brands	United Kingdom	1,000–4,999	$250M–$1B
SMB	B2B Technology & SaaS	United States	50–199	$10M–$50M
Enterprise	Financial & Professional Services	Canada	10,000+	$5B+
Mid-market	Healthcare & MedTech	Germany	500–999	$100M–$250M
Mid-market	Manufacturing & Distribution	United States	200–999	$50M–$250M
Enterprise	Consumer & Retail Brands	Australia	5,000+	$1B+
Upper mid-market	B2B Technology & SaaS	United States	1,000–4,999	$250M–$1B
SMB	Financial & Professional Services	United States	50–199	$10M–$50M

Markets we cover

United States

India

United Kingdom

Canada

Germany

Australia

Singapore

France

New Zealand

Netherlands

Plus 170 more countries. Ask for a country-by-country count of Salesforce Service Cloud accounts and we'll include it with your free sample.

Build the list your way

Every list is assembled from source to your product tier, job function, geography and revenue band. Nothing is a fixed export.

Editions & modules

Filter by what they actually run.

+Service Cloud Enterprise / Unlimited+Salesforce Field Service (FSL)+Service Cloud Voice & CTI Telephony+Einstein Bots & AI Service Copilot+Salesforce Omni-Channel Routing

Firmographics

Match revenue, size and industry.

+Industry+$1M–$10B+ revenue+Headcount+Ownership & funding+HQ & branches

Geography

Target any territory.

+US & Canada+US states+UK, DACH, Nordics+APAC & ANZ+Metro clusters

Need multi-attribute segments? Open the Audience Builder

What Salesforce Service Cloud teams are struggling with

Know the friction before you reach out, and position your product where it matters.

Friction 1

CPQ Bottlenecks & Quote-to-Cash Delays in Salesforce Service Cloud Accounts

ImpactSales teams experience 40%+ longer deal cycles due to manual pricing approvals and disconnected CRM data.

OpportunityB2B vendors offering CPQ automation, contract management (CLM), and RevOps data synchronization.

Friction 2

CRM Data Decay & Duplicate Account Records

ImpactSales Reps waste 15+ hours/week researching contacts and bouncing outbound emails due to stale database fields.

OpportunityTechnographic data enrichment, automated lead routing, and real-time CRM hygiene solutions.

Friction 3

Cross-Departmental RevOps Silos Between Marketing & Sales

ImpactMarketing attribution breaks down and renewal signals are missed across disjointed tools.

OpportunityRevenue intelligence platforms, pipeline forecasting software, and conversation analytics.

Intent triggers we track

✓Evaluating platform migration away from legacy Salesforce Service Cloud within 90-180 days

✓Expanding seat count from Mid-Market (50-200) to Enterprise (1,000+) tier

✓Adding dedicated RevOps and Sales Enablement leadership headcount

✓Integrating enterprise CPQ or Contract Lifecycle Management (CLM)

“Data InfoMetrix provided the exact CRM footprint and RevOps contacts we needed. We closed 140+ enterprise accounts in record time.”

VP of Commercial Sales, a CRM software vendorName withheld at the client's request

Read the $1.8M ARR case study

Salesforce Service Cloud list questions, answered

How many companies use Salesforce Service Cloud?

Data InfoMetrix tracks 47,708 companies using Salesforce Service Cloud, with 345,804 verified contacts at those accounts as of October 2026. Counts are estimates from our database and market research, so ask us for a live count for your exact criteria.

Who buys and manages Salesforce Service Cloud inside a company?

Salesforce Service Cloud is usually owned by Customer Support Operations, Contact Center Technology & Omnichannel Service Leadership. Decision-makers include VP of Customer Support, Chief Customer Officer (CCO) and Director of Contact Center Tech; Service Cloud Certified Architect and Contact Center Operations Manager shape the choice, and Tier 1-3 Support Agents and Customer Success Managers use it day to day. Our Salesforce Service Cloud list can include any of these roles.

Which Salesforce Service Cloud products or editions can I target?

You can target accounts by the Salesforce Service Cloud products they run, including Service Cloud Enterprise / Unlimited, Salesforce Field Service (FSL), Service Cloud Voice & CTI Telephony, Einstein Bots & AI Service Copilot and Salesforce Omni-Channel Routing. Tell us which edition or module matters and we filter the list to those accounts.

What does Salesforce Service Cloud integrate with?

Salesforce Service Cloud is most often connected to Amazon Connect, Genesys Cloud, Five9 and Jira Service Management, so users of those tools overlap heavily with Salesforce Service Cloud accounts. We can filter any list by this kind of stack overlap.

What are the main alternatives to Salesforce Service Cloud?

The main alternatives to Salesforce Service Cloud are Zendesk Support, ServiceNow CSM and Freshdesk Omnichannel. We also keep verified user lists for Zendesk Support, ServiceNow CSM and Freshdesk Omnichannel, which is useful for competitive displacement campaigns.

What challenges do Salesforce Service Cloud customers face?

Common challenges for Salesforce Service Cloud accounts include Contact Center CTI Telephony Mismatches, Field Service vs. Digital Support Split and Escalation Bottlenecks & Omnichannel Routing. Outreach that ignores whether an account integrates Genesys, Amazon Connect, or Cisco CTI with Service Cloud Voice fails technical muster. These are good angles for outreach to Salesforce Service Cloud users.

Can Data InfoMetrix deliver a free sample Salesforce Service Cloud contact list before ordering?

Yes. Data InfoMetrix delivers a complimentary 10-record sample tailored to your target Salesforce Service Cloud criteria—including target job titles, company size, and region—delivered within one business day with no obligation.

How does Data InfoMetrix guarantee email deliverability for Salesforce Service Cloud contacts?

Data InfoMetrix provides a 99% email deliverability guarantee on all Salesforce Service Cloud datasets. Every contact record undergoes real-time email verification within a 30 to 45-day refresh cycle, backed by a 1:1 hard bounce replacement policy for 30 days after delivery.

Sourcing and compliance. Business contacts come from public company sources, professional directories and opt-in publishing partners, then go through SMTP verification and human review. Lists are for B2B outreach: include an unsubscribe link and honour opt-outs (CAN-SPAM), and have a lawful basis such as legitimate interest when you email people in the EU or UK (GDPR). Read how we source and verify data