Zendesk users list

Email list of companies using Zendesk

Q: How many companies use Zendesk?

Data InfoMetrix tracks 26,523 companies using Zendesk, with 183,982 verified contacts at those accounts as of October 2026. The largest groups are E-Commerce & Retail, SaaS and Travel & Hospitality. Counts are estimates from our database and market research, so ask us for a live count for your exact criteria.

Q: Who buys and manages Zendesk inside a company?

Zendesk is usually owned by Customer Service at Scale. Decision-makers include VP of Customer Experience, Head of Support and Chief Customer Officer; Support Operations Lead and Knowledge Manager shape the choice, and Support Agents and Team Leads use it day to day. Our Zendesk list can include any of these roles.

Q: Which Zendesk products or editions can I target?

You can target accounts by the Zendesk products they run, including Zendesk Suite Team, Zendesk Suite Professional, Zendesk Suite Enterprise, Zendesk AI Agents and Zendesk Workforce Management & QA. Tell us which edition or module matters and we filter the list to those accounts.

Q: What other software do Zendesk customers use?

Zendesk customers commonly also run Salesforce, Shopify, Jira, Slack and Okta. We can filter any list by this kind of stack overlap.

Q: What are the main alternatives to Zendesk?

The main alternatives to Zendesk are Salesforce Service Cloud, Freshdesk and Intercom. We also keep verified user lists for Salesforce Service Cloud, Freshdesk and Intercom, which is useful for competitive displacement campaigns.

Q: When are Zendesk customers most likely to buy?

Buying triggers we track for Zendesk accounts include AI agent rollout, contact centre consolidation, helpdesk renewal and New VP of Support. A common pain point is AI automation without CSAT loss: leaders must automate carefully.

Q: Can Data InfoMetrix deliver a free sample Zendesk contact list before ordering?

Yes. Data InfoMetrix delivers a complimentary 10-record sample tailored to your target Zendesk criteria—including target job titles, company size, and region—delivered within one business day with no obligation.

Q: How does Data InfoMetrix guarantee email deliverability for Zendesk contacts?

Data InfoMetrix provides a 99% email deliverability guarantee on all Zendesk datasets. Every contact record undergoes real-time email verification within a 30 to 45-day refresh cycle, backed by a 1:1 hard bounce replacement policy for 30 days after delivery.

Reach CX, support and contact centre leaders at companies running Zendesk Suite for ticketing, messaging, voice and AI agents.

26,523+Companies

183,982+Contacts

Updated Oct 7, 2026GDPR · CCPA99% accuracy

See sample data

Free Zendesk count + 10 sample records

26,523+ companies · 183,982+ contacts available

✓Exact count for your titles, regions and company size
✓10 verified sample records to check quality
✓Price quote within 1 business day

Trusted by B2B and enterprise revenue teams

How many companies use Zendesk?

Data InfoMetrix tracks 26,523+ companies running Zendesk as of October 2026, with 183,982+ verified contacts at those accounts. The largest groups are E-Commerce & Retail, SaaS and Travel & Hospitality. Buying decisions usually sit with the VP of Customer Experience, Head of Support and Chief Customer Officer. Counts are estimates built from technology footprint scans, job-post signals and partner directories, checked by our research team. How we count

Tracked accounts26,523+

Organizations detected running Zendesk.

Verified contacts183,982+

Direct emails and phone dials for decision-makers.

Primary personasVP of Customer Support, Head of CX, Contact Center Director

Full buying committee mapped.

Deliverability SLA99%

SMTP-verified, with 1:1 replacement of any email that hard bounces within 30 days.

Data specification · Updated Q4 2026

Technology category	Productivity & Collaboration
Tracked organizations	26,523+ verified accounts worldwide
Decision-maker contacts	183,982+ records with emails, mobile and direct dials
Key roles	VP of Customer Support, Head of CX, Contact Center Director, platform administrators, IT directors, procurement
Geography	180+ countries · country-by-country counts on request
Verification	DNS and script telemetry, 5-stage SMTP handshake, manual research
Refresh cadence	Continuous, 30–45 day maximum record age at delivery
Compliance	GDPR, CAN-SPAM, CCPA and CASL
Delivery	24–48 hours as CSV, XLSX or CRM API

Editorial & verification

Researched by the Data InfoMetrix research team. Counts updated October 2026.

How we count and verify data

Market guide

Selling to Zendesk customers

Zendesk is a leading customer service platform for support teams of every size. Its customers buy tools for AI agents, quality assurance, workforce management and knowledge.

Written by the Data InfoMetrix research team · Updated October 2026

Who runs Zendesk

Zendesk customers include SaaS companies, e-commerce and retail brands, fintechs, travel and gaming companies. Suite plans combine ticketing, messaging, help center and voice, with AI agents and workforce management available as add-ons.

Who to contact

The VP of Customer Support or Customer Experience owns Zendesk. Support operations managers and Zendesk admins run it and choose apps; workforce and quality managers own staffing and QA tools.

When Zendesk accounts are ready to buy

Adding AI agents to deflect tickets, launching new channels such as messaging or voice, growing support headcount, renewals and a comparison with Salesforce Service Cloud, Intercom or Freshdesk are the main triggers.

How to segment and approach

Segment by plan, team size and industry, and by the apps around Zendesk: CRM, e-commerce platform and QA tools. High-volume B2C support teams have very different needs from B2B SaaS support.

Support leaders respond to resolution time, cost per ticket and customer satisfaction. A Zendesk Marketplace app speeds adoption.

Size your Zendesk audience

Pick a region, company size and buying role to estimate how many accounts and contacts you can reach.

Region

Company size

Buying role

Estimated segment✓ 99% SLA

26,523+Target accounts

183,982+Direct contacts

Decision-makers35%

Influencers45%

End users20%

Estimates from our current Zendesk dataset. Exact counts come with your quote.

Reach the whole buying committee

A Zendesk account is not one contact. We map the people who evaluate, buy, run and use it across Customer Service at Scale.

Decision-makersC-suite & sponsors

VP of Customer ExperienceHead of SupportChief Customer OfficerCOO

Influencers & adminsEvaluate & configure

Support Operations LeadKnowledge ManagerCX Systems AdminQA Manager

End usersRun it every day

Support AgentsTeam LeadsQA AnalystsCustomer Success Managers

These are examples. We build records for any department, seniority or custom title.

See exactly what you get

Every record carries 60+ fields, from verified email, direct dial and LinkedIn to full postal address, Zendesk edition, coexisting stack and intent.

Contact	Buying role	Work email	Direct dial	Company phone	Fax	LinkedIn profile	Company	LinkedIn company page	Industry	Address 1	Address 2	City	State	ZIP code	Country	Zendesk footprint	Intent	Status
SHSpencer HollowayVP of Product Design & User Experience (UX)	Decision Maker	s.hol**@apexcreati*******.com	+1 (415) 55*-**	+1 (415) 55*-**	+1 (415) 55*-**	linkedin.com/in/s*cer-ho*******	Apex Creative Product Studios Inc.	linkedin.com/company/apex-creative-studios	Digital Product Design & Mobile App Development	500 3rd St	Ste 400	San Francisco	CA	94107	United States	Zendesk Enterprise Scaled Organization Workspace	High	✓ Verified 2026
CSChloe SutherlandHead of Business Operations (BizOps) & Chief of Staff	Decision Maker	c.sut**@fins**.io	+1 (212) 55*-**	+1 (212) 55*-**	+1 (212) 55*-**	linkedin.com/in/c*oe-su*******	FinScale High-Growth Technologies Inc.	linkedin.com/company/finscale-technologies	Financial Technology & Digital Banking	1 World Trade Center 48th	Fl	New York	NY	10007	United States	Zendesk Centralized Enterprise Knowledge Wiki & Databases	High	✓ Verified 2026
GVGareth VanceVP of Agile Program Management (PMO)	Decision Maker	g.va**@summitc*****.uk	+44 (20) 79*-**	+44 (20) 79*-**	+44 (20) 79*-**	linkedin.com/in/g*eth-v*******	Summit Cloud Platforms Global Ltd	linkedin.com/company/summit-cloud-global	Enterprise Software & Cloud Platforms	200 Aldersgate St	—	London	Greater London	EC1A 4HD	United Kingdom	Zendesk Agile Program Portfolio Management & Capacity Planning	High	✓ Verified 2026
ESDr. Evelyn SterlingLead Design Systems Architect	Influencer	e.ste**@novam**.se	+46 (8) 55*-**	+46 (8) 55*-**	+46 (8) 55*-**	linkedin.com/in/e*yn-st*******	Nova Digital Media Streaming AB	linkedin.com/company/nova-digital-media	Digital Entertainment & Media Streaming	Mäster Samuelsgatan 42	—	Stockholm	Stockholm County	111 57	Sweden	Zendesk Collaborative Design Systems & Dev Mode Handoff	Medium	✓ Verified 2026
NCNigel CampbellDirector of Workplace Technology & Corporate IT	Influencer	n.cam**@kensingt******.com	+1 (312) 55*-**	+1 (312) 55*-**	+1 (312) 55*-**	linkedin.com/in/n*el-ca*******	Kensington Global Investment Advisors LLC	linkedin.com/company/kensington-global-advisors	Investment Advisory & Wealth Management	227 W Monroe St	Ste 3900	Chicago	IL	60606	United States	Zendesk Single Sign-On (SSO) & SCIM Automated User Provisioning	High	✓ Verified 2026
CLCamille LerouxDirector of Product Operations (ProdOps)	Influencer	c.le**@pariste****.fr	+33 (1) 45*-**	+33 (1) 45*-**	+33 (1) 45*-**	linkedin.com/in/c*lle-l*******	Paris Digital Labs & Product Studios SAS	linkedin.com/company/paris-digital-labs	Enterprise Software & Product Consulting	10 Rue de la Paix	—	Paris	Île-de-France	75002	France	Zendesk Executive Sprint Tracking & Automated Workflow Triggers	Medium	✓ Verified 2026
DBDeclan BrodyLead Agile Coach & Release Train Engineer	Practitioner	d.br**@beaconf****.ie	+353 (1) 41*-**	+353 (1) 41*-**	+353 (1) 41*-**	linkedin.com/in/d*an-br******	Beacon FinTech Banking Solutions Ltd	linkedin.com/company/beacon-fintech-solutions	Financial Technology & Embedded Banking	10 Earlsfort Terrace	—	Dublin	Leinster	D02 T380	Ireland	Zendesk Cross-Functional Product Roadmaps & Release Management	High	✓ Verified 2026
KTKenzo TakahashiSenior UI/UX & Design Systems Engineer	Practitioner	k.ta**@tokyosof******.jp	+81 (3) 55*-**	+81 (3) 55*-**	+81 (3) 55*-**	linkedin.com/in/k*zo-ta******	Tokyo Enterprise Software Systems KK	linkedin.com/company/tokyo-enterprise-soft	Enterprise Software & Cloud Platforms	Roppongi Hills Mori Tower	22F	Tokyo	Tokyo	106-6122	Japan	Zendesk Asynchronous Team Collaboration & Video Messaging	Medium	✓ Verified 2026

Illustrative rows showing 20 of 60+ fields. Full records are unmasked.

We deliver 60+ data fields per record, including intent data. The sample shows a selection only. Tell us which fields you need, including any that aren't listed here, and we'll add them to your list.

Also available:Seniority & departmentJob functionTenure in roleEmployee countAnnual revenueSIC & NAICS codesParent companyWebsite & domainProduct editionContract & renewal timingIntent topics & scoreEmail verification date

How we prove an account runs Zendesk

No scraped résumés or stale directories. Three layers confirm a live installation before a contact reaches your list. Read our verification protocol

Pillar 1 · Telemetry

Live DNS & script signals

We inspect response headers, DNS MX and CNAME records and live JavaScript bundles to confirm a running Zendesk instance.

DNS · CNAME · MX recordsHTTP headers · JS bundles✓ Verified against live infrastructure

Pillar 2 · Operational intent

90-day hiring signals

We track job requisitions that ask for Zendesk skills, which shows ongoing budget and headcount.

Now hiringZendesk Administrator

Now hiringZendesk Architect

Now hiringZendesk Engineer

Pillar 3 · Human & mailbox QA

Pre-delivery SMTP handshake

Each email is tested against the destination mail server, and titles are checked against current company rosters.

SMTP check ✓LinkedIn match ✓Title verified ✓

✓ Deliverable inbox and current role

Deliverability SLA

<3%

Maximum bounce rate, or we replace the contacts. Your sender reputation stays clean.

1:1 hard bounce replacement

Every email that hard-bounces within 30 days of delivery is replaced free, record for record.

24-hour pre-delivery ping

Live SMTP and MX checks right before we send your file.

Instant CRM import

Clean CSV or XLSX, ready for one-click import.

Ready for your outbound stack

Imports straight into the tools you use.

What are you trying to do?

Each campaign needs a different data strategy. Pick your goal to see how we build the audience.

Find companies on rival platforms and reach the people evaluating a move to, or away from, Zendesk.

Conquesting playbook

Pitch integrations, add-ons and complementary tools to companies already running Zendesk.

Ecosystem playbook

Build account lists around Zendesk deployment scale and engage the full committee across departments.

ABM playbook

Conquesting audienceSample

Salesforce Service Cloud

Freshdesk

Intercom

→

Zendesk

Know the stack around every account

Zendesk rarely runs alone. Every record is tagged with the tools detected alongside it, so you can segment by complementary stacks.

Open the coexistence matrix

What Zendesk customers look like

Anonymised profiles of companies in our Zendesk dataset of 26,523+ accounts. Named accounts are shared in your free sample, never on a public page.

Zendesk account profiles · anonymised

Company size	Industry	Country	Employees	Revenue
Enterprise	Financial Services	Australia	5,000+	$1B+
Upper mid-market	E-Commerce & Retail	United States	1,000–4,999	$250M–$1B
SMB	SaaS	United States	50–199	$10M–$50M
Enterprise	Travel & Hospitality	United Kingdom	10,000+	$5B+
Mid-market	Financial Services	United States	500–999	$100M–$250M
Mid-market	E-Commerce & Retail	Canada	200–999	$50M–$250M
Enterprise	SaaS	Germany	5,000+	$1B+
Upper mid-market	Travel & Hospitality	United States	1,000–4,999	$250M–$1B

Markets we cover

United States

India

United Kingdom

Canada

Germany

Australia

Singapore

France

New Zealand

Netherlands

Plus 170 more countries. Ask for a country-by-country count of Zendesk accounts and we'll include it with your free sample.

Build the list your way

Every list is assembled from source to your product tier, job function, geography and revenue band. Nothing is a fixed export.

Editions & modules

Filter by what they actually run.

+Zendesk Suite Team+Zendesk Suite Professional+Zendesk Suite Enterprise+Zendesk AI Agents+Zendesk Workforce Management & QA

Firmographics

Match revenue, size and industry.

+Industry+$1M–$10B+ revenue+Headcount+Ownership & funding+HQ & branches

Geography

Target any territory.

+US & Canada+US states+UK, DACH, Nordics+APAC & ANZ+Metro clusters

Need multi-attribute segments? Open the Audience Builder

What Zendesk teams are struggling with

Know the friction before you reach out, and position your product where it matters.

Friction 1

AI automation without CSAT loss

ImpactLeaders must automate carefully.

OpportunityOffer AI tuning and QA services.

Friction 2

Agent productivity

ImpactHandle times and backlogs grow.

OpportunityPitch WFM and coaching.

Friction 3

Omnichannel complexity

ImpactChannels multiply.

OpportunityOffer omnichannel services.

Intent triggers we track

✓AI agent rollout

✓Contact centre consolidation

✓Helpdesk renewal

✓New VP of Support

“Data InfoMetrix provided the exact CRM footprint and RevOps contacts we needed. We closed 140+ enterprise accounts in record time.”

VP of Commercial Sales, a CRM software vendorName withheld at the client's request

Read the $1.8M ARR case study

Zendesk list questions, answered

How many companies use Zendesk?

Data InfoMetrix tracks 26,523 companies using Zendesk, with 183,982 verified contacts at those accounts as of October 2026. The largest groups are E-Commerce & Retail, SaaS and Travel & Hospitality. Counts are estimates from our database and market research, so ask us for a live count for your exact criteria.

Who buys and manages Zendesk inside a company?

Zendesk is usually owned by Customer Service at Scale. Decision-makers include VP of Customer Experience, Head of Support and Chief Customer Officer; Support Operations Lead and Knowledge Manager shape the choice, and Support Agents and Team Leads use it day to day. Our Zendesk list can include any of these roles.

Which Zendesk products or editions can I target?

You can target accounts by the Zendesk products they run, including Zendesk Suite Team, Zendesk Suite Professional, Zendesk Suite Enterprise, Zendesk AI Agents and Zendesk Workforce Management & QA. Tell us which edition or module matters and we filter the list to those accounts.

What other software do Zendesk customers use?

Zendesk customers commonly also run Salesforce, Shopify, Jira, Slack and Okta. We can filter any list by this kind of stack overlap.

What are the main alternatives to Zendesk?

The main alternatives to Zendesk are Salesforce Service Cloud, Freshdesk and Intercom. We also keep verified user lists for Salesforce Service Cloud, Freshdesk and Intercom, which is useful for competitive displacement campaigns.

When are Zendesk customers most likely to buy?

Buying triggers we track for Zendesk accounts include AI agent rollout, contact centre consolidation, helpdesk renewal and New VP of Support. A common pain point is AI automation without CSAT loss: leaders must automate carefully.

Can Data InfoMetrix deliver a free sample Zendesk contact list before ordering?

Yes. Data InfoMetrix delivers a complimentary 10-record sample tailored to your target Zendesk criteria—including target job titles, company size, and region—delivered within one business day with no obligation.

How does Data InfoMetrix guarantee email deliverability for Zendesk contacts?

Data InfoMetrix provides a 99% email deliverability guarantee on all Zendesk datasets. Every contact record undergoes real-time email verification within a 30 to 45-day refresh cycle, backed by a 1:1 hard bounce replacement policy for 30 days after delivery.

Sourcing and compliance. Business contacts come from public company sources, professional directories and opt-in publishing partners, then go through SMTP verification and human review. Lists are for B2B outreach: include an unsubscribe link and honour opt-outs (CAN-SPAM), and have a lawful basis such as legitimate interest when you email people in the EU or UK (GDPR). Read how we source and verify data