Kustomer users list

Email list of companies using Kustomer

Q: How many companies use Kustomer?

Data InfoMetrix tracks 8,900 companies using Kustomer, with 39,500 verified contacts at those accounts as of October 2026. The largest groups are Direct-to-Consumer Retail, Online Marketplaces and Travel & Hospitality. Counts are estimates from our database and market research, so ask us for a live count for your exact criteria.

Q: Who buys and manages Kustomer inside a company?

Kustomer is usually owned by Customer Experience & Contact Center Leadership. Decision-makers include VP of Customer Experience, Chief Customer Officer and Director of Customer Support; Support Operations Manager and CX Systems Administrator shape the choice, and Support Agents and Team Leads use it day to day. Our Kustomer list can include any of these roles.

Q: Which Kustomer products or editions can I target?

You can target accounts by the Kustomer products they run, including Kustomer Enterprise, Kustomer Ultimate, Kustomer AI Agents, Kustomer Omnichannel Messaging and Kustomer Knowledge Base. Tell us which edition or module matters and we filter the list to those accounts.

Q: What other software do Kustomer customers use?

Kustomer customers commonly also run Shopify Plus, Klaviyo, Stripe, Slack and Okta. Kustomer is often connected to Shopify and Twilio, so users of those tools overlap heavily. We can filter any list by this kind of stack overlap.

Q: What are the main alternatives to Kustomer?

The main alternatives to Kustomer are Zendesk, Gorgias and Gladly. We also keep verified user lists for Zendesk and Gorgias, which is useful for competitive displacement campaigns.

Q: When are Kustomer customers most likely to buy?

Buying triggers we track for Kustomer accounts include holiday staffing ramp, launch of AI agent pilot, new market or language support and contact center platform renewal. A common pain point is Peak-season ticket spikes: holiday and launch volumes overwhelm agent capacity.

Q: Can Data InfoMetrix deliver a free sample Kustomer contact list before ordering?

Yes. Data InfoMetrix delivers a complimentary 10-record sample tailored to your target Kustomer criteria—including target job titles, company size, and region—delivered within one business day with no obligation.

Q: How does Data InfoMetrix guarantee email deliverability for Kustomer contacts?

Data InfoMetrix provides a 99% email deliverability guarantee on all Kustomer datasets. Every contact record undergoes real-time email verification within a 30 to 45-day refresh cycle, backed by a 1:1 hard bounce replacement policy for 30 days after delivery.

Reach VPs of customer experience and support operations leaders at consumer brands and marketplaces running conversational service on Kustomer.

8,900+Companies

39,500+Contacts

Updated Oct 7, 2026GDPR · CCPA99% accuracy

See sample data

Free Kustomer count + 10 sample records

8,900+ companies · 39,500+ contacts available

✓Exact count for your titles, regions and company size
✓10 verified sample records to check quality
✓Price quote within 1 business day

Trusted by B2B and enterprise revenue teams

How many companies use Kustomer?

Data InfoMetrix tracks 8,900+ companies running Kustomer as of October 2026, with 39,500+ verified contacts at those accounts. The largest groups are Direct-to-Consumer Retail, Online Marketplaces and Travel & Hospitality. Buying decisions usually sit with the VP of Customer Experience, Chief Customer Officer and Director of Customer Support. Counts are estimates built from technology footprint scans, job-post signals and partner directories, checked by our research team. How we count

Tracked accounts8,900+

Organizations detected running Kustomer.

Verified contacts39,500+

Direct emails and phone dials for decision-makers.

Primary personasVP of Customer Experience, Director of Support Operations, Chief Customer Officer

Full buying committee mapped.

Deliverability SLA99%

SMTP-verified, with 1:1 replacement of any email that hard bounces within 30 days.

Data specification · Updated Q4 2026

Technology category	CRM
Tracked organizations	8,900+ verified accounts worldwide
Decision-maker contacts	39,500+ records with emails, mobile and direct dials
Key roles	VP of Customer Experience, Director of Support Operations, Chief Customer Officer, platform administrators, IT directors, procurement
Geography	180+ countries · country-by-country counts on request
Verification	DNS and script telemetry, 5-stage SMTP handshake, manual research
Refresh cadence	Continuous, 30–45 day maximum record age at delivery
Compliance	GDPR, CAN-SPAM, CCPA and CASL
Delivery	24–48 hours as CSV, XLSX or CRM API

Editorial & verification

Researched by the Data InfoMetrix research team. Counts updated October 2026.

How we count and verify data

Size your Kustomer audience

Pick a region, company size and buying role to estimate how many accounts and contacts you can reach.

Region

Company size

Buying role

Estimated segment✓ 99% SLA

8,900+Target accounts

39,500+Direct contacts

Decision-makers35%

Influencers45%

End users20%

Estimates from our current Kustomer dataset. Exact counts come with your quote.

Reach the whole buying committee

A Kustomer account is not one contact. We map the people who evaluate, buy, run and use it across Customer Experience & Contact Center Leadership.

Decision-makersC-suite & sponsors

VP of Customer ExperienceChief Customer OfficerDirector of Customer SupportVP of Operations

Influencers & adminsEvaluate & configure

Support Operations ManagerCX Systems AdministratorWorkforce Management LeadQuality Assurance Manager

End usersRun it every day

Support AgentsTeam LeadsEscalations SpecialistsCommunity Managers

These are examples. We build records for any department, seniority or custom title.

See exactly what you get

Every record carries 60+ fields, from verified email, direct dial and LinkedIn to full postal address, Kustomer edition, coexisting stack and intent.

Contact	Buying role	Work email	Direct dial	Company phone	Fax	LinkedIn profile	Company	LinkedIn company page	Industry	Address 1	Address 2	City	State	ZIP code	Country	Kustomer footprint	Intent	Status
SRSophia ReyesVP of Revenue Operations (RevOps)	Decision Maker	s.r***@apexc**.io	+1 (415) 55*-**	+1 (415) 55*-**	+1 (415) 55*-**	linkedin.com/in/s*ia-r*******	Apex Cloud Systems Inc.	linkedin.com/company/apex-cloud-sys	Enterprise Software & Cloud SaaS	100 Montgomery St	Ste 1800	San Francisco	CA	94104	United States	Kustomer Enterprise Suite & Pipeline Automation	High	✓ Verified 2026
MWMarcus WebbVP of Customer Success & Client Operations	Decision Maker	m.w*@kensington*******.uk	+44 (20) 79*-**	+44 (20) 79*-**	+44 (20) 79*-**	linkedin.com/in/m*us-w*****	Kensington Global Capital Ltd	linkedin.com/company/kensington-capital	Financial Services & Investment Banking	25 Bank Street	Canary Wharf	London	Greater London	E14 5JP	United Kingdom	Kustomer Customer Relationship & Deal Management	High	✓ Verified 2026
LFLena FischerKustomer Certified Administrator	Practitioner	l.fi***@stackla****.de	+49 (89) 55*-**	+49 (89) 55*-**	+49 (89) 55*-**	linkedin.com/in/la-fi*******	StackLabs Enterprise Systems GmbH	linkedin.com/company/sta***-systems	Cloud Infrastructure & Enterprise Software	Leopoldstraße 180	—	Munich	Bavaria	80804	Germany	Kustomer Workflow & Business Process Engine	High	✓ Verified 2026
JOJames O'ConnorVP of Global Sales Operations	Decision Maker	j.oc**@veloce****.com	+1 (312) 55*-**	+1 (312) 55*-**	+1 (312) 55*-**	linkedin.com/in/j*s-oc******	Veloce Global Logistics Corp	linkedin.com/company/veloce-logistics	Enterprise Supply Chain & Freight Logistics	233 S Wacker Dr	Ste 4200	Chicago	IL	60606	United States	Kustomer Omnichannel Communication & Telephony	High	✓ Verified 2026
ALAstrid LindholmDirector of Marketing Operations & Demand Gen	Influencer	a.li**@nordi**.se	+46 (8) 55*-**	+46 (8) 55*-**	+46 (8) 55*-**	linkedin.com/in/a*id-li******	Nordic Payments & FinTech AB	linkedin.com/company/nordicpay-ab	Financial Technology & Digital Banking	Hamngatan 15	—	Stockholm	Stockholm County	111 47	Sweden	Kustomer Revenue Intelligence & Forecasting Module	Medium	✓ Verified 2026
DVDavid VanceChief Information Officer (CIO)	Decision Maker	d.va**@beacond****.com	+1 (703) 55*-**	+1 (703) 55*-**	+1 (703) 55*-**	linkedin.com/in/d*d-va******	Beacon Advanced Technologies Inc.	linkedin.com/company/beacon-tech	Aerospace, Defense & Industrial Manufacturing	1850 Towers Crescent Plaza	—	Tysons	VA	22182	United States	Kustomer Custom Data Modeling & Object Architecture	High	✓ Verified 2026
RGRachel Green-CohenHead of Commercial Systems & GTM Enablement	Influencer	r.co**@veritas****.org	+1 (617) 55*-**	+1 (617) 55*-**	+1 (617) 55*-**	linkedin.com/in/r*el-co******	Veritas Health & Life Sciences Inc.	linkedin.com/company/veritas-health-sys	Healthcare Networks & Hospital Systems	75 Francis St	—	Boston	MA	02115	United States	Kustomer Secure Regulated Enterprise Instance	Medium	✓ Verified 2026
YTYuri TanakaSales Operations & CRM Analytics Manager	Practitioner	y.ta**@biosynth*****.jp	+81 (3) 55*-**	+81 (3) 55*-**	+81 (3) 55*-**	linkedin.com/in/yi-ta******	BioSynthetix Life Sciences KK	linkedin.com/company/biosynthetix-kk	Biotechnology & Pharmaceutical Research	Roppongi Hills Mori Tower	30F	Tokyo	Tokyo	106-6108	Japan	Kustomer REST API v2 & Webhook Synchronization	Medium	✓ Verified 2026

Illustrative rows showing 20 of 60+ fields. Full records are unmasked.

We deliver 60+ data fields per record, including intent data. The sample shows a selection only. Tell us which fields you need, including any that aren't listed here, and we'll add them to your list.

Also available:Seniority & departmentJob functionTenure in roleEmployee countAnnual revenueSIC & NAICS codesParent companyWebsite & domainProduct editionContract & renewal timingIntent topics & scoreEmail verification date

How we prove an account runs Kustomer

No scraped résumés or stale directories. Three layers confirm a live installation before a contact reaches your list. Read our verification protocol

Pillar 1 · Telemetry

Live DNS & script signals

We inspect response headers, DNS MX and CNAME records and live JavaScript bundles to confirm a running Kustomer instance.

DNS · CNAME · MX recordsHTTP headers · JS bundles✓ Verified against live infrastructure

Pillar 2 · Operational intent

90-day hiring signals

We track job requisitions that ask for Kustomer skills, which shows ongoing budget and headcount.

Now hiringKustomer Administrator

Now hiringKustomer Architect

Now hiringKustomer Engineer

Pillar 3 · Human & mailbox QA

Pre-delivery SMTP handshake

Each email is tested against the destination mail server, and titles are checked against current company rosters.

SMTP check ✓LinkedIn match ✓Title verified ✓

✓ Deliverable inbox and current role

Deliverability SLA

<3%

Maximum bounce rate, or we replace the contacts. Your sender reputation stays clean.

1:1 hard bounce replacement

Every email that hard-bounces within 30 days of delivery is replaced free, record for record.

24-hour pre-delivery ping

Live SMTP and MX checks right before we send your file.

Instant CRM import

Clean CSV or XLSX, ready for one-click import.

Ready for your outbound stack

Imports straight into the tools you use.

What are you trying to do?

Each campaign needs a different data strategy. Pick your goal to see how we build the audience.

Find companies on rival platforms and reach the people evaluating a move to, or away from, Kustomer.

Conquesting playbook

Pitch integrations, add-ons and complementary tools to companies already running Kustomer.

Ecosystem playbook

Build account lists around Kustomer deployment scale and engage the full committee across departments.

ABM playbook

Conquesting audienceSample

Zendesk

Gorgias

Gladly

→

Kustomer

Know the stack around every account

Kustomer rarely runs alone. Every record is tagged with the tools detected alongside it, so you can segment by complementary stacks.

Open the coexistence matrix

What Kustomer customers look like

Anonymised profiles of companies in our Kustomer dataset of 8,900+ accounts. Named accounts are shared in your free sample, never on a public page.

Kustomer account profiles · anonymised

Company size	Industry	Country	Employees	Revenue
Mid-market	Travel & Hospitality	United Kingdom	200–999	$50M–$250M
Enterprise	Food Delivery & On-Demand Services	United States	5,000+	$1B+
Upper mid-market	Direct-to-Consumer Retail	Canada	1,000–4,999	$250M–$1B
SMB	Online Marketplaces	Germany	50–199	$10M–$50M
Enterprise	Travel & Hospitality	United States	10,000+	$5B+
Mid-market	Food Delivery & On-Demand Services	Australia	500–999	$100M–$250M
Mid-market	Direct-to-Consumer Retail	United States	200–999	$50M–$250M
Enterprise	Online Marketplaces	United States	5,000+	$1B+

Markets we cover

United States

India

United Kingdom

Canada

Germany

Australia

Singapore

France

New Zealand

Netherlands

Plus 170 more countries. Ask for a country-by-country count of Kustomer accounts and we'll include it with your free sample.

Build the list your way

Every list is assembled from source to your product tier, job function, geography and revenue band. Nothing is a fixed export.

Editions & modules

Filter by what they actually run.

+Kustomer Enterprise+Kustomer Ultimate+Kustomer AI Agents+Kustomer Omnichannel Messaging+Kustomer Knowledge Base

Firmographics

Match revenue, size and industry.

+Industry+$1M–$10B+ revenue+Headcount+Ownership & funding+HQ & branches

Geography

Target any territory.

+US & Canada+US states+UK, DACH, Nordics+APAC & ANZ+Metro clusters

Need multi-attribute segments? Open the Audience Builder

What Kustomer teams are struggling with

Know the friction before you reach out, and position your product where it matters.

Friction 1

Peak-season ticket spikes

ImpactHoliday and launch volumes overwhelm agent capacity.

OpportunityOffer BPO staffing, workforce management and AI deflection.

Friction 2

Proving AI automation ROI

ImpactCX leaders must show containment without hurting CSAT.

OpportunityPitch QA analytics, conversation intelligence and AI tuning services.

Friction 3

Order data scattered across systems

ImpactAgents swivel between commerce, payments and shipping tools.

OpportunityOffer integration and unified customer data services.

Intent triggers we track

✓Holiday staffing ramp

✓Launch of AI agent pilot

✓New market or language support

✓Contact center platform renewal

“Data InfoMetrix provided the exact CRM footprint and RevOps contacts we needed. We closed 140+ enterprise accounts in record time.”

VP of Commercial Sales, a CRM software vendorName withheld at the client's request

Read the $1.8M ARR case study

Kustomer list questions, answered

How many companies use Kustomer?

Data InfoMetrix tracks 8,900 companies using Kustomer, with 39,500 verified contacts at those accounts as of October 2026. The largest groups are Direct-to-Consumer Retail, Online Marketplaces and Travel & Hospitality. Counts are estimates from our database and market research, so ask us for a live count for your exact criteria.

Who buys and manages Kustomer inside a company?

Kustomer is usually owned by Customer Experience & Contact Center Leadership. Decision-makers include VP of Customer Experience, Chief Customer Officer and Director of Customer Support; Support Operations Manager and CX Systems Administrator shape the choice, and Support Agents and Team Leads use it day to day. Our Kustomer list can include any of these roles.

Which Kustomer products or editions can I target?

You can target accounts by the Kustomer products they run, including Kustomer Enterprise, Kustomer Ultimate, Kustomer AI Agents, Kustomer Omnichannel Messaging and Kustomer Knowledge Base. Tell us which edition or module matters and we filter the list to those accounts.

What other software do Kustomer customers use?

Kustomer customers commonly also run Shopify Plus, Klaviyo, Stripe, Slack and Okta. Kustomer is often connected to Shopify and Twilio, so users of those tools overlap heavily. We can filter any list by this kind of stack overlap.

What are the main alternatives to Kustomer?

The main alternatives to Kustomer are Zendesk, Gorgias and Gladly. We also keep verified user lists for Zendesk and Gorgias, which is useful for competitive displacement campaigns.

When are Kustomer customers most likely to buy?

Buying triggers we track for Kustomer accounts include holiday staffing ramp, launch of AI agent pilot, new market or language support and contact center platform renewal. A common pain point is Peak-season ticket spikes: holiday and launch volumes overwhelm agent capacity.

Can Data InfoMetrix deliver a free sample Kustomer contact list before ordering?

Yes. Data InfoMetrix delivers a complimentary 10-record sample tailored to your target Kustomer criteria—including target job titles, company size, and region—delivered within one business day with no obligation.

How does Data InfoMetrix guarantee email deliverability for Kustomer contacts?

Data InfoMetrix provides a 99% email deliverability guarantee on all Kustomer datasets. Every contact record undergoes real-time email verification within a 30 to 45-day refresh cycle, backed by a 1:1 hard bounce replacement policy for 30 days after delivery.

Sourcing and compliance. Business contacts come from public company sources, professional directories and opt-in publishing partners, then go through SMTP verification and human review. Lists are for B2B outreach: include an unsubscribe link and honour opt-outs (CAN-SPAM), and have a lawful basis such as legitimate interest when you email people in the EU or UK (GDPR). Read how we source and verify data